Refund policy

Return & Refund Policy

Italian Street Market 

At Italian Street Market, we strive to provide the highest quality Italian food and beverage products. Due to the perishable and fragile nature of our items, we adhere to the following guidelines.

1. General Eligibility for Returns & Refunds

  • Timeframe: You must notify us of any issues within 7 days of purchase or receipt. After 7 days, we cannot accept returns or issue refunds.

  • Condition: Items must be unopened, in their original packaging, and in the same condition as received.

  • Final Sale Items: * All Sale/Clearance items.

    • Opened Goods: We cannot accept returns of opened or partially consumed food or beverages.

2. In-Store Purchases & Local Pickup

For purchases made at our Lynbrook location or orders placed online for local pickup:

  • Fresh & Made-to-Order Items: Orders containing fresh sandwiches, sliced meats, or prepared fresh products are cannot be canceled or refunded as the food has been prepared specifically for you and is highly perishable.

  • General Local Pickup: For non-fresh items (pantry goods), orders not picked up within 48 hours may be subject to a 15% restocking fee.

  • In-Person Returns: For eligible non-perishable returns, please bring the product and your receipt to our store at 192 Hempstead Ave, Lynbrook, NY 11563.

3. Online Orders & Shipping Service

For orders requiring carrier shipping, please ensure all delivery details are accurate.

  • Address Errors: If an incorrect or incomplete address is submitted, the original shipping cost is non-refundable.

  • Restocking Fee: A 15% fee will be deducted from your total if you request a refund due to a delivery failure caused by an incorrect address.

  • Reshipping Fees: * Free Shipping Orders: A $20 flat fee applies to reship.

    • Paid Shipping Orders: The customer must pay the actual carrier rate for the second delivery attempt.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is defective, significantly damaged (excluding minor cosmetic chocolate cracking), or incorrect:

  1. Contact Us Immediately: Email sales@ItalianStreetMarketlynbrook.com or call 516-636-9636.

  2. Documentation: You must email photos of the item, the outer shipping box, and the shipping label within 7 days.

  3. Preservation: Do not discard the product or packaging. Please refrigerate perishables while we process your claim.

  4. Resolution: We will replace the item or issue a refund. For our errors, we cover all correction shipping costs.

5. Cancellations & Processing

  • Cancellations: We accept cancellations before the order has been fulfilled or dispatched. Once prepared (for fresh food) or dispatched (for shipping), this policy applies.

  • Refund Processing: Approved refunds are issued to your original payment method within 5–7 business days.

  • Return Shipping: Unless the error was ours, the customer is responsible for return shipping costs. These costs are non-refundable.

Customer Support

  • Email: sales@ItalianStreetMarketlynbrook.com

  • Phone: 516-636-9636

  • Address: 192 Hempstead Ave, Lynbrook, NY 11563

  • Hours: Monday–Sunday, 7:00 AM – 5:00 PM EST

Italian Street Market reserves the right to deny returns or refunds if the product does not meet the eligibility criteria outlined above. This policy complies with all applicable health and safety regulations.